Refund Policy

Most Don Rosé pieces are made to order. Please review these terms before placing your order.

Payment

Full payment is required at checkout. Your payment confirms your order and allows us to begin sourcing materials and making your piece.

Order Details & Design Approval

Please carefully review your selected metal, stone shape and size before completing your purchase. For custom designs that require a render or CAD, we will request your written approval before production begins. Changes requested after approval may involve additional charges and extend the production time.

Cancellations

Please contact us as soon as possible if you wish to cancel.

• If no design work, material purchasing or production has begun, we will refund your payment in full.

• If work has begun, any refund will be your payment less reasonable, documented costs for completed work and materials committed to your order. We will provide an itemized explanation of any deductions.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges for change of mind or personal preference.

Resizing

Rings purchased through our website include complimentary resizing. If we make your piece in a size different from your order, we will correct it at no charge.

Warranty

Your piece includes complimentary polishing, loose stone setting, minor repairs and resizing.

Issues With Your Order

If your piece arrives damaged, has a manufacturing defect, or differs from your order, contact us promptly with your order number, a description of the issue and clear photos. After inspection, we will arrange a repair, replacement or refund. Please contact us before sending any piece back.

Delays

If we cannot ship within the stated timeframe, we will notify you and offer the options required by law, including cancellation and a refund.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by payment provider.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

For cancellations or questions about your order, email support@donrose.co with your name and order number.